Education Store (Exclusive offers for students & staff)
Laptops Accessories OEM Accessories Software Express Delivery News

Terms and Conditions

Scheme Eligibility and Restriction

 

Eligibility

 

All students (both full-time and part-time) and staff of Hong Kong kindergarten, primary, secondary and tertiary schools are eligible to enjoy the Education Store (Exclusive offers for students & staff). Eligible customers have to present the following documents while purchase in person for verifying the identity:

 

Identity

Related Documents

Student

A valid Student Card / Student Handbook

Staff

A valid Staff Card

 

The number of the above identity proof will be printed on the transaction receipt for identity checking during goods collection and warranty claims.

 

Restriction

 

Each eligible customer is LIMITED to purchase ONE unit of Notebook, ONE unit of Tablet and ONE unit of Desktop computer (if applicable) from each of the brands respectively.

 

Ordering and Payment Methods

 

Ordering Methods

 

Roadshow Ordering and Online Ordering are provided in this scheme.

 

For scheme details, please visit https://hknotebook.moss.com.hk/edu

 

Payment Methods

 

  • EPS Payment (Payment has to be made in Roadshow counters / HELIX Redemption Centre)
  • Credit Card Full Payment (Only VISA / MasterCard / UnionPay)
  • Alipay HK and WeChat Pay HK Full Payment
  • 12-month Installment Plan (Only Applicable to VISA / MasterCard Credit Card Holder of Hang Seng Bank / Bank of China (HK); payment has to be made in Roadshow counters / HELIX Redemption Centre)
  • 12-month Online Installment (Only Applicable to VISA / MasterCard Credit Card Holder of Hang Seng Bank)
  • 12-month Installment Plan can only apply on payment for Notebook / Tablet. The approval for Installment plan application is subjected to the final decision of the card-issuing bank. 3% of notebook / tablet computer price will be additionally charged as administration fee.
  • ATM / Bank-in cash transfer, internet banking transfer can be made through the following bank account. Customers have to write down the Name at the back of the ORIGINAL bank-in slip. HELIX will collect the corresponding bank-in slip when purchase. Customers are advised to keep a duplicate copy for your own record.

Account Name: Helix Distribution Limited

Hang Seng Bank

HSBC

Bank of China (HK)

The Bank of East Asia

788-175677-883

848-799060-838

012-866-2-005407-5

015-199-68-00725-8

Faster Payment System (FPS) ID: 7963689
  • Cash payment and Telegraphic Transfer are NOT accepted.

 

Sales Memo (Roadshow Ordering)

 

Customers will receive a Sales Memo from HELIX upon payment confirmation. This Sales Memo serves as the main proof for the transaction and stock collection within the scheme period. Any loss of the Sales Memo will not be entertained.

 

Customers are responsible to check the details on the Sales Memo and make sure all the information is correct before leaving the cashier.

 

Customers MUST keep the Sales Memo properly and HELIX will not be subject to any liability of responsibility for the loss or damage of the captioned document after the transaction. In case of any loss of Sales Memo, Customers are requested to submit valid copy of “Lost Memo” from Hong Kong Police Force of HKSAR to HELIX for validation and reprint of the Sales Memo (HK$50 will be charged for administrative charge and lead time may be around 1 – 2 business days). Otherwise, HELIX reserves the right to NOT distributing the goods to the customers.

 

Online Order Confirmation (Online Ordering)

 

After payment validation, customer will receive an Order Confirmation email from HELIX within 1 working day. The Order Confirmation email will include the customer’s order number as well as customer’s specific login information through Online Customer Service System. Customer can login to the Online Customer Service System anytime to check with the latest stock status as well as to make order enquiry.

 

In case customers cannot receive the Order Confirmation Email sent by HELIX, customer can login to the Online Customer Service System with the login details above to print out the order confirmation for reference.

 

Order Amendment / Cancellation

 

ONLY order amendment raised by Customer within 1 calendar week from the order confirmation date will be accepted. An administration cost of HK$100 will be charged for the corresponding amendment. No order amendments will be accepted thereafter。

 

(Example: Customer has confirmed the order on 1 Sep, the order amendment must be raised on or before 7 Sep with an administration cost of HK$100. No order amendments will be accepted after 7 Sep.)

 

No cancellation is allowed upon order confirmation; and No paid amount will be refunded.

Product Redemption

 

Redemption Method

 

Customers can choose to pick up at:

  • HELIX Redemption Center; OR
  • Charged Door-to-Door Delivery Service

 

Charged Door-to-Door Delivery (Online order applicable only) – A delivery charge of HK$50 will be charged for each delivery including computer products (i.e. Notebook / Tablet) (excluding outlying Islands). (For the terms and conditions of our delivery services, please refer to the “Delivery Arrangement” posted on the scheme web site.)

 

HELIX Redemption Center

Location of HELIX Redemption Centre:

Room 1402, 14/F, Telford House, 16 Wang Hoi Road, Kowloon Bay, Kowloon, Hong Kong

Opening Hours:

Sep – Nov 2021

Mon - Fri: 12:30nn to 7:30pm

Sat & Sun: 10:00 am to 6:00pm

Public Holidays: Closed

(Remark: Closing Time of Redemption Center on 21st Sep is 4:30pm)

Dec 2021

Mon – Fri: 12:30nn to 7:00pm

Sat: 10:00am to 12:30nn

24th Dec, Sun and Public Holidays: Closed

(Remark: Closing Time of Redemption Center on 21st and 31st Dec is 4:30pm)

 

Login to the Online Customer Service System to Check Latest Stock Status Before Redemption

  • Customers are recommended to login to the online Customer Service system with the provided username and password to check the latest stock status 1 day before visiting Redemption venue.
  • For any question about login, please email to nop@moss.com.hk.

 

Documents Required for Product Redemption

 

Customers are REQUIRED to bring the following original documents IN PERSON for goods redemption:

(If customer cannot show / provide related supporting documents, HELIX reserves the final right to not distribute the goods to corresponding personnel.)

 

In Person Redemption
Remark: ORIGINAL COPY of Sales Memo and Receipt will be collected upon redemption

 

1st Pick Up

Picked Before

Student

Student Card / Student Handbook;

ORIGINAL COPY of Sales Memo (for Roadshow Ordering)/

PRINTED COPY of Order Confirmation Email (for Online Ordering);
ORIGINAL COPY of Bank-in Slip (for Bank Transfer payment).

Student Card / Student Handbook;

ORIGINAL COPY of Receipt.

Staff

Staff Card;

ORIGINAL COPY of Sales Memo (for Roadshow Ordering)/

PRINTED COPY of Order Confirmation Email (for Online Ordering);
ORIGINAL COPY of Bank-in Slip (for Bank Transfer payment).

Staff Card;

ORIGINAL COPY of Receipt.

 

Authorize 3rd Party for Redemption
Remark: ORIGINAL COPY of Sales Memo and Receipt will be collected upon redemption

 

1st Pick Up

Picked Before

Student

Photocopy of Customer Student Card / Student Handbook;

ORIGINAL COPY of 3rd Party HKID Card;

ORIGINAL COPY of Sales Memo (for Roadshow Ordering)/

PRINTED COPY of Order Confirmation Email (for Online Ordering);

Filled and Signed Authorization Letter; ORIGINAL COPY of Bank-in Slip (for Bank Transfer payment).

Photocopy of Customer Student Card / Student Handbook;

ORIGINAL COPY of 3rd Party HKID Card;

ORIGINAL COPY of Receipt;

Filled and Signed Authorization Letter.

Staff

Photocopy of Customer Staff Card;

ORIGINAL COPY of 3rd Party HKID Card;
ORIGINAL COPY of Sales Memo (for Roadshow Ordering)/

PRINTED COPY of Order Confirmation Email (for Online Ordering);

Filled and Signed Authorization Letter; ORIGINAL COPY of Bank-in Slip (for Bank Transfer payment)

Photocopy of Customer Staff Card;

ORIGINAL COPY of 3rd Party HKID Card;

ORIGINAL COPY of Receipt;

Filled and Signed Authorization Letter

*Instead of the Authorization Letter, Customers can also login to the Online Customer Service System to register in “Authorize Third Party Redemption”. Upon successful registration, no Authorization Letter is required. Please click here for details.

For non-HK citizen, other Valid Identity Document, e.g. Travelling Visa.

 

Redemption Date

 

HELIX will only confirm the product Pick-up Date / arrangement after customer settled the whole order payment. All products MUST be redeemed within 3 days starting from the selected Pick-Up Date on the Sales Memo or Order Confirmation Email; otherwise, customers may have to queue for longer time or even fail to redeem the products at that day. No earlier redemption will be allowed. Customers are recommended to login to the online Customer Service system for the latest redemption arrangement announcement before visiting the Redemption venue.

 

If Customer is NOT available to redeem his / her products within the Stock Distribution period, Customer should notify HELIX by email to nop@moss.com.hk or send a Postpone Redemption Request through online Customer Service System 7 calendar days before selected Pick Up Date on the Confirmation Email.

 

Upon request acknowledged, Customer can redeem the products by one of the following methods:

  • If customers cannot pick up the product in the ORIGINAL phase of redemption period, customers can pick up the product in the next phase of redemption period.
  • If customers cannot pick up the product in the LAST phase of redemption period, customers can choose to:

Door-to-Door Delivery: HK$50 will be charged for each delivery within Hong Kong (excluding outlying Islands). Corresponding Delivery Date will be confirmed by HELIX’s Customer Service Executive. (For the terms and conditions of our delivery services, please refer to the “Delivery Arrangement” posted on the scheme web site.)

 

Customers who do not collect their Notebook in the designated collection period will not receive any compensation.

Compensation will not be given if there is a shipment delay due to worldwide shortage on raw materials, natural hazard such as typhoon or war etc. Full refund will be given to the customers who wish to cancel the order for such shipment delay mentioned. The resulting refund, if any, will be issued to the Customer within 6 weeks.

 

Customers who do not collect their ordered products THREE months after the designated collection period, a custody fee of HK$150 per item per day will be charged. Customers have to settle the custody fee before stock redemption. In case the custody fee exceeds the paid amount, the order will be cancelled.

 

Considering the capacity of the Redemption venue is limited, HELIX may apply some control management depending on the actual situation.

 

For example, customers may have to redeem the products within 2 days starting from the printed Pick-Up Date on the Sales Memo; otherwise, customers may have to queue for longer time or even fail to redeem the products.

 

Therefore, Customers are recommended to login to the online Customer Service system to read for any latest redemption arrangement announcement before visiting the Redemption venue.

 

Dead-On-Arrival Policy

 

General

 

Due to limited area restriction of redemption venue, only notebook and tablet open box service, packing checking will be provided.

 

Customers have to check that all items are in full packaging before leaving the goods collection counter. HELIX is not responsible for the loss of items and parts afterwards.

 

Customers are required to check whether the product is in full packing with accessories when they pick-up the Notebooks / Tablets.

 

All the maintenance and warranty issues of products other than Notebook / Tablet are responsible by the corresponding Third-Party vendor. Please contact corresponding vendor for maintenance and warranty service.

 

Notebook / Tablet Dead-on-Arrival Return Policy

 

10-Day Dead-on-Arrival Return Policy Period

 

Customers who purchased Notebook / Tablet in the scheme are eligible to enjoy the 10-Day (calendar day) Dead-on-Arrival Return Policy. Coverage include cosmetic defect (MUST be raised during stock redemption), dead / light pixel (Tablet excluded) and hardware failure.

 

Please refer to detailed terms and conditions below.

 

Cosmetic Defect

 

If damages were discovered on the surface of Notebook / Tablet, Customers are eligible to apply for a replacement upon the validation of defect of on-site engineer. Any cosmetic defect raised outside the Redemption Venue will not be considered. (Please note that some models of Notebook are built with materials with piano finishing, slight scratches may be found on the surface and will not affect the daily operation of the computer. Customers can decide to apply for replacement or not depending on corresponding conditions.)

 

Defective Pixel(s) on LCD

 

ZERO Dead / Light Pixel Guarantee. Should dead / light pixel(s) be found to exceed the above guarantee, Customers are eligible to apply for a replacement within 10 calendar days. (Please note that dead pixel is normal in LCD production and does not affect the daily operation of the computer. Customers can decide to apply for replacement or not depending on corresponding conditions. Vendor does not guarantee the replaced computer must be dead / light pixel-free.)

 

Hardware Malfunction

 

In case of hardware malfunction found within DOA Policy Period from the collection date, Customers can select to:

  • Bring the Notebook to HELIX Redemption Centre Technical Support Help Desk for technical personnel to validate for the application of replacement.

Location of HELIX Redemption Centre:

Room 1402, 14/F, Telford House, 16 Wang Hoi Road, Kowloon Bay, Kowloon, Hong Kong

Opening Hours:

Sep – Nov 2021

Mon - Fri: 12:30nn to 7:30pm

Sat & Sun: 10:00 am to 6:00pm

Public Holidays: Closed

(Remark: Closing Time of Redemption Center on 21st Sep is 4:30pm)

Dec 2021

Mon – Fri: 12:30nn to 7:00pm

Sat: 10:00am to 12:30nn

24th Dec, Sun and Public Holidays: Closed

(Remark: Closing Time of Redemption Center on 21st and 31st Dec is 4:30pm)

 

Replacement will only be accepted under the conditions of full packaging and with original receipts. Any scratch / physical damage or missing parts will not be accepted.

 

Remarks: The lead time for replacement will be subjected to the availability of stocks. Normally lead time is 28 working days.

 

Software Problem

 

In case of any malfunction found within DOA Policy Period from the collection date and is determined as software-related by on-site engineer, on-site engineer will assist the customer by restoring the computer to factory settings (Customers are responsible for the backup of any personal data installed in the computer). HELIX will not be responsible for any software problem raised by the installation of third-party software.

 

For any malfunction raised out about any Notebook computer, Tablet and accessories after DOA Policy Period, please contact vendors’ Service Center for maintenance & warranty issues. For any further queries on maintenance & warranty of other products / accessories hereafter, please contact the respective supplies / distributors. For details, please refer to the warranty card attached inside the corresponding products.

 

Example

If customer picked the Notebook / Tablet on 21/9/2021 and discovered hardware malfunction within the DOA Policy Period, Customer is responsible to submit the replacement application on or before 30/9/2021.

 

In case customers choose door-to-door delivery service, and hardware malfunction was found within DOA Policy Period, Customers have to bring the corresponding notebook / tablet (with FULL Packing) to HELIX Redemption Center for technical personnel to validate for the application of replacement.

 

Remarks: The lead time for replacement will be subjected to the availability of stocks. Normally lead time is 28 working days. In case immediate replacement is not available, customers have to visit redemption center again for stock redemption.

 

In case of disputes, HELIX reserves the right to make the final decision.

 

Other Non-Notebook Products

 

The after-sales maintenance and warranty service of Non-Notebook products (e.g. batteries, External USB Optical Drives etc.) will be responsible by the corresponding vendors accordingly. For any defect found or technical enquiries about the above products, customers have to contact corresponding vendors for after-sales service. Contact methods of most vendors can be found in https://www.moss.com.hk/common_cs